Customer Feedback

Dear customer,

Thank you for accepting our invitation to provide customer feedback for the services you have received from Eagle Security Solutions.

To help us, we would be greatful if you would like to take a few minutes to complete the feedback form below.

Any information you provide will be treated in the strictest confidence.

Customer Details

Your Name
Address
Postcode
Town
Telephone
Email

Security System

What system did we installed or serviced for you?

How have we done so far?

Please tick one relevant box for each question.

  Satisfaction level
  (5 is highest)
How satisfied were you with the service you received from our administration staff in arranging your installation?12345
How satisfied were you with that the installation engineer 
... arrived within the agreed time-frame? 12345

... finished within the agreed time-frame?12345
... tidied up before leaving? 12345
... was courteous to you and your family?12345
... instructed you on how to use the system?12345
... explained how to call for a technical assistance12345
How satisfied were you with the standard of the work?12345
How likely are you to recommend Eagle Security Solutions to family and friends?12345

Maintenance Service

Is your system covered by our annual maintenance service? YesNo
If No, Would you like us to contact you when your system service is due in about 12 months from installation date? YesNo

Please add any additional comments

 
Are you happy for us to use your feedback as a testimonial?
(Your address, telephone and email will not be disclosed)
YesNo
Should you have any questions regarding this survey, or requires any further information on our products and services, please do not hesitate to contact us on 020 8853 0580
 

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